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12
Oct 2016

We realize how valuable your time is, and that’s exactly why we want to make it as easy as possible to contact us with questions or concerns. In fact, we’ve recently updated the Support page on our site to include the contact information our customers find most helpful when they’re short on time. On our Support page, you’ll find the following:

 

 

Service Delivery Support (Monday – Friday, 8:00am -5:00pm EST)

800.864.7188

  • Select Option 1 for Special Services
  • Select Option 2 for Switched Facilities and Trunks or send a detailed email to wci.carrier.sd.escalations@windstream.com with the following information:
    • Organization name
    • Contact name and phone number
    • PON number

 

Note: Voicemail and email messages will receive responses within two hours

 

Service Assurance Support (24×7)

844.946.2662 (844.WIN.CNOC)

  • Select Option 1 to open a ticket
  • Select Option 2 request status of an open ticket

 

For Billing, Payments, Account Changes, or General Inquiries please contact your assigned Wholesale Account Manager

855.465.0204 or wci.wholesale.care@windstream.com

 

And just to make things even easier, take a minute to bookmark this page.

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