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27
Sep 2016

Windstream Wholesale’s Carrier Portal now allows users to submit Add/Change order types.  To submit an Add/Change order, users will need to follow the steps provided below.  Please note, Windstream has now combined Disconnects with the new Add/Change Feature.

 

Windstream Wholesale’s Carrier Portal now allows users to submit Add/Change order types.  To submit an Add/Change order, users will need to follow the steps provided below.  Please note, Windstream has now combined Disconnects with the new Add/Change Feature.

 

Step 1: Log into Wholesale’s Carrier Portal with your proper credentials. Note: If the account username / password has been lost or you’re currently not a portal user, please contact your Windstream Wholesale Account Manager. 

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Step 2: On the Order Management page, users must click “Create Add, Change or Disconnect Request”. Once clicked, users will be directed to the Add/Change/Disconnect page.

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Step 3: The updated Add/Change/Disconnect page provides users with familiar options for identifying the customer and point(s) of contact.  The “Service Information” section has been updated to include “Add/Changes”.  Users are also required to make selections based upon their original details that have been provided.

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 Options now available for Add/Change(s): 
  • • Add – Public IP Addresses

    • Change – CABS Billing Change

    • Change – CFA

    • Change – Circuit Regroom

    • Change – MPLS Routing Type

    • Change – Public BGP Routing

    • Change – Public Static Routing

    • Change – VRF

 

Additional documentation that will be required to submit an order will be applied to the following selected options.

Add – Public IP Address:
A request of more than a /28 of IP addresses will prompt and require users to upload a completed copy of the IP justification form.  A blank downloadable form will be available for this request.

 

Change – MPLS Routing Type:
A MPLS Routing Type Change will provide users with a blank BGP form to be updated and attached to the order.  A blank downloadable form will be available for this request.

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