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Winter Storm Stella Update:

Windstream Wholesale Service Assurance Teams are actively tracking Winter Storm Stella’s path across the Mid-Atlantic and Northeast U.S., and has activated our business continuity plan – which includes field activity as well as multiple, daily planning calls for key Windstream engineering, operations and business staff – which will remain in effect throughout the duration of the storm. – [Read Entire Update Here]


Service Delivery Support: (Monday – Friday, 8:00am -5:00pm EST)



  • • Select Option 1 for Special Services
  • • Select Option 2 for Switched Facilities and Trunks


or send a detailed email to wci.carrier.sd.escalations@windstream.com with the following information:


  • • Organization name
  • • Contact name and phone number
  • • PON number


Note: Voicemail and email messages will receive responses within two hours

Service Assurance Support (24×7) 

844.946.2662 (844.WIN.CNOC)


  • • Select Option 1 to open a ticket
  • • Select Option 2 request status of an open ticket

For Billing, Payments, Account Changes, or General Inquiries

Please contact your assigned Wholesale Account Manager


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