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Service Delivery Support: (Monday – Friday, 8:00am -5:00pm EST)

800.864.7188

 

  • • Select Option 1 for Special Services
  • • Select Option 2 for Switched Facilities and Trunks

 

or send a detailed email to wci.carrier.sd.escalations@windstream.com with the following information:

 

  • • Organization name
  • • Contact name and phone number
  • • PON number

 

Note: Voicemail and email messages will receive responses within two hours

Service Assurance Support (24×7) 

844.946.2662 (844.WIN.CNOC)

 

  • • Select Option 1 to open a ticket
  • • Select Option 2 request status of an open ticket

For Billing, Payments, Account Changes, or General Inquiries

Please contact your assigned Wholesale Account Manager

 

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